SUMMARY: The Summit Outdoors Inside Sales Specialist role is responsible to generate revenue by engaging with end-user consumers through various sales connections including but not limited to cold-calling, emails, website chats, forums and selling shows.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsibilities include but are not limited to the following. Other duties may be assigned as necessary.
- • Executes assigned playbook to deliver sales & profit goals in all assigned territories.
• Make a minimum of 100 outbound sales connections per day to existing and potential end-user consumers.
• Execute against all lead generation activities implemented by marketing.
• Provide customer service to inbound connections – including order entry, order resolution, or product assistance.
• Ensure standards and protocols of customer service are followed throughout all communications with end-user consumers.
• Work with sales leaders to drive continuous improvement of all processes.
• Identify, research, and resolve existing end-user consumer inquiries and issues utilizing cross-functional team members as necessary.
• Use system to record sales tracking and order entry into CRM and ERP systems.
• Use product training and processes at an appropriate level for the job.
• In-depth knowledge of products to confidently sell in person at trade shows.
QUALIFICATIONS: Must being driven, self-motivated, proactive, entrepreneurial, disciplined, organized, servant mentality, patient, and passionate. Proficient with the following:
- • Experience with sales concepts, practices, and procedures.
• Customer-obsessed personality that creates a positive impression to determine customer wants and needs.
• Exceptional ability to build rapport with customers in a friendly demeanor.
• Active listening, negotiation, and closing skills to ensure customer trust.
• Strong interpersonal, written, and verbal communication skills to solve problems.
• Ability to make judgments and decisions with little supervisory input.
• Effectively use PC and various software programs, including Microsoft Word, Microsoft Excel, Microsoft Outlook, ERP system, and Customer Relationship Management software.
EDUCATION and/or EXPERIENCE:
- High School, some college or equivalent preferred.
- 4+ years of Customer Service and relationship building.
- 2+ years experience in Sales, Marketing, or Telemarketing.
- A deep knowledge of, and passion for, hunting is a plus.
- Experience with big box hunting, national retailers, and hunting dealers is a plus.
SUPERVISORY RESPONSIBILITIES: None.
WORK/LIFE BALANCE: Summit Brands offers an exceptional work environment with work/life balance, an outstanding benefits package and opportunities for career development comparable to some of the industry’s finest. Our culture is unique with a blend of determined focus, wellness, fitness and family.
WORK SCHEDULE: Hours assigned during a Monday through Friday work week.
WAGE: Draw against commission.