Job Posting: Customer Care Manager
SUMMARY: This role is expected to deliver a scalable, outstanding experience to our Summit brand(s) D2C customers and consumers. This position will be responsible for driving the execution of strategy for Direct to Consumer, managing relationships of internal leadership, accelerating consumer engagement through all touchpoints of the sales journey to achieve key KPIs and brand value, loyalty, acquisition, and retention to ensure customer experience, productivity and sales goals are met. Manage Sales Engineers and Sales Assistants for the enterprise. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the…