…product assistance. Responsible for Customer Care daily processes and continuous improvement. AdditIonal Skills: Must being driven, self-motivated, proactive, entrepreneurial, disciplined, organized, servant mentality, patient, and passionate. Proficient with the following: Strong written and verbal communication skills. Effectively use PC and various software programs, including Microsoft Word, Microsoft Excel, Microsoft Outlook, FACTS ERP, and Customer Relationship Management software. SUPERVISORY RESPONSIBILITIES: Yes. EDUCATION and/or EXPERIENCE: Managing Sales Assistants (customer service) team including responsibility for ERP order entry. Managing CRM tool i.e. Saleslink or Sales Force Managing direct to consumer responses and consumer…

…We have collected and whether it disclosed such personal information for a business purpose in the preceding 12 months:   Category Examples Collected? A. Identifiers A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number or other similar identifiers. YES B. Personal information Categories A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number,…

SUMMARY: Build relationships with customers to provide over the top customer care, resolve inquiries and issues, enter customer orders, and provide administrative support for the sales team. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. Other duties may be assigned as necessary. Answer telephone; identify, research, and resolve customer inquiries and issues; provide customers with necessary product information. Escalate customer calls, when necessary, to appropriate staff. Enter orders, as necessary, into FACTS. Track calls in Customer Relationship Management software and summarize data into an actionable metric…

SUMMARY: Build relationships with customers to provide over the top customer care, resolve inquiries and issues, enter customer orders, and provide administrative support for the sales team. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. Other duties may be assigned as necessary. Answer telephone; identify, research, and resolve customer inquiries and issues; provide customers with necessary product information. Escalate customer calls, when necessary, to appropriate staff. Enter orders, as necessary, into FACTS. Track calls in Customer Relationship Management software and summarize data into an actionable metric…

SUMMARY: Build relationships with customers to provide over-the-top customer care, resolve inquiries and issues, enter customer orders, and provide administrative support for the sales team. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. Other duties may be assigned as necessary. Answer telephone; identify, research, and resolve customer inquiries and issues; provide customers with necessary product information. Escalate customer calls, when necessary, to appropriate staff. Enter orders, as necessary, into Acumatica. Track calls in Customer Relationship Management software and summarize data into an actionable metric report. Build…

SUMMARY: Build relationships with customers to provide over the top customer care, resolve inquiries and issues, enter customer orders, and provide administrative support for the sales team. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. Other duties may be assigned as necessary. Answer telephone; identify, research, and resolve customer inquiries and issues; provide customers with necessary product information. Escalate customer calls, when necessary, to appropriate staff. Enter orders, as necessary, into FACTS. Track calls in Customer Relationship Management software and summarize data into an actionable metric…

…immediate termination of your Services. SHIPPING SERVICES We exclusively use the commercial carrier Federal Express (“FedEx”) because of their timely service, insurance and tracking services. If the shipping address is different from the billing address you must include the shipping address phone number. Orders placed Friday after 2pm or over the weekend will be shipped the following Monday. Orders placed during peak seasons or weeks with holidays may take up to 7 business days to fulfill. Rerouting: Packages cannot be rerouted once shipped for customer security and logistical reasons. Please…

…team Support launch of new CRM to ensure it’s set up to follow desired sales process Identify, research, and resolve customer inquiries and issues; provide customers with necessary product information; fulfill customer needs as appropriate. EDUCATION and/or EXPERIENCE A Bachelor’s Degree with 5+ years of successful experience managing Direct to Consumer sales teams and customer service teams. Advanced level proficiency with CRM, ERP, Microsoft Office Suite including Excel, Outlook, PowerPoint and Word is required. Additional Skills: Successful D2C and Customer Service management experience Possess a solid knowledge of Direct to…

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…the business via B2B and D2C. Provide performance management of all employees in the business unit including sales, marketing, and customer care personnel. Lead the sales team to develop customer base, products, pricing, strategic relationships and high value territories and regions for both B2B and D2C customers and consumers. Develop and execute annual and monthly sales plans in coordination with the Company’s business plan. Develop and direct brokers and rep groups within assigned market area. Manage trade promotions in accordance with approved budgets. Plans, directs, and executes all trade shows…