…our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service…

…following. Other duties may be assigned as necessary. Partner with Marketing Director on programs and campaigns that reach the right prospects in the sales funnel at the right time through effective marketing and event management. Build and manage cross-functional relationships with DTC sales engineers, Ecommerce Team, Brand, Marketing and Customer Service to ensure tone, support, KPIs are being executed. Generate leads and distribute them to sales team. This includes concept, content and design, delivery, measurement, and reporting. Manage customer service to inbound connections – including order entry, order resolution, or…

…team Support launch of new CRM to ensure it’s set up to follow desired sales process Identify, research, and resolve customer inquiries and issues; provide customers with necessary product information; fulfill customer needs as appropriate. EDUCATION and/or EXPERIENCE A Bachelor’s Degree with 5+ years of successful experience managing Direct to Consumer sales teams and customer service teams. Advanced level proficiency with CRM, ERP, Microsoft Office Suite including Excel, Outlook, PowerPoint and Word is required. Additional Skills: Successful D2C and Customer Service management experience Possess a solid knowledge of Direct to…

SUMMARY: Build relationships with customers to provide over the top customer care, resolve inquiries and issues, enter customer orders, and provide administrative support for the sales team. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. Other duties may be assigned as necessary. Answer telephone; identify, research, and resolve customer inquiries and issues; provide customers with necessary product information. Escalate customer calls, when necessary, to appropriate staff. Enter orders, as necessary, into FACTS. Track calls in Customer Relationship Management software and summarize data into an actionable metric…

SUMMARY: Build relationships with customers to provide over the top customer care, resolve inquiries and issues, enter customer orders, and provide administrative support for the sales team. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. Other duties may be assigned as necessary. Answer telephone; identify, research, and resolve customer inquiries and issues; provide customers with necessary product information. Escalate customer calls, when necessary, to appropriate staff. Enter orders, as necessary, into FACTS. Track calls in Customer Relationship Management software and summarize data into an actionable metric…

SUMMARY: Build relationships with customers to provide over-the-top customer care, resolve inquiries and issues, enter customer orders, and provide administrative support for the sales team. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. Other duties may be assigned as necessary. Answer telephone; identify, research, and resolve customer inquiries and issues; provide customers with necessary product information. Escalate customer calls, when necessary, to appropriate staff. Enter orders, as necessary, into Acumatica. Track calls in Customer Relationship Management software and summarize data into an actionable metric report. Build…

SUMMARY: Build relationships with customers to provide over the top customer care, resolve inquiries and issues, enter customer orders, and provide administrative support for the sales team. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. Other duties may be assigned as necessary. Answer telephone; identify, research, and resolve customer inquiries and issues; provide customers with necessary product information. Escalate customer calls, when necessary, to appropriate staff. Enter orders, as necessary, into FACTS. Track calls in Customer Relationship Management software and summarize data into an actionable metric…

…implemented by marketing. Provide customer service to inbound connections – including order entry, order resolution, or product assistance. Ensure standards and protocols of customer service are followed throughout all communications with end-user consumers. Work with sales leaders to drive continuous improvement of all processes. Identify, research, and resolve existing end-user consumer inquiries and issues utilizing cross functional team members as necessary. Use system to record sales tracking and order entry into CRM and ERP system. Use product training and processes at an appropriate level for the job. AdditIonal Skills: Must…

…Provide customer service to inbound connections – including order entry, order resolution, or product assistance. Ensure standards and protocols of customer service are followed throughout all communications with end-user consumers. Work with sales leaders to drive continuous improvement of all processes. Identify, research, and resolve existing end-user consumer inquiries and issues utilizing cross functional team members as necessary. Use system to record sales tracking and order entry into CRM and ERP system. Use product training and processes at an appropriate level for the job. AdditIonal Skills: Must being driven, self-motivated,…

…marketing. Provide customer service to inbound connections – including order entry, order resolution, or product assistance. Ensure standards and protocols of customer service are followed throughout all communications with end-user consumers. Work with sales leaders to drive continuous improvement of all processes. Identify, research, and resolve existing end-user consumer inquiries and issues utilizing cross functional team members as necessary. Use system to record sales tracking and order entry into CRM and ERP system. Use product training and processes at an appropriate level for the job. ADDITIONAL SKILLS: Must being driven,…

…the business via B2B and D2C. Provide performance management of all employees in the business unit including sales, marketing, and customer care personnel. Lead the sales team to develop customer base, products, pricing, strategic relationships and high value territories and regions for both B2B and D2C customers and consumers. Develop and execute annual and monthly sales plans in coordination with the Company’s business plan. Develop and direct brokers and rep groups within assigned market area. Manage trade promotions in accordance with approved budgets. Plans, directs, and executes all trade shows…

…lies a concept we call the Quality Service Model: “We enthusiastically exceed customer expectations through innovation and continuous improvement.” That’s not an empty phrase to Summit Brands employees — we live it every day on the job. It’s more than just an attitude; it’s an action plan for every task. Perhaps most simply put, it’s a commitment to do the right thing. That’s why we pledge to always do the following: Project a positive attitude Provide an exceptional customer experience Respect, appreciate and value everyone Go above and beyond Benefits…